Enterprise Management

Root Cause Analysis

By delivering agentless management technology, Alphaworks TDi Enterprise Management software begins managing devices as soon as power and a network cable are installed, the TDi software can detect that a component is in trouble before it goes down.

By enabling a complete life cycle approach to problem identification and resolution, the TDi software enables a quick and efficient path to remediation to anywhere from anywhere.  The result is a greater time between failures, quicker remediation of failures, and a more efficient use of personnel - all of which result in a quick return on the investment

Alphaworks TDi;

• Allowing for secured remote access management, taking travel to remote locations out of the MTTR
• Near real-time alerting on any managed device.
• Creation of a baseline configuration and pattern matching to subsequent configuration files.
• Pattern matching device-reported issues and then pointing support personnel to specific manuals or a procedural resolution.
• Automated response to alerts that are supported by the device itself

Alphaworks TDi Management software can have a significant, positive impact on problem resolution and the MTTR by:*
* Allowing for secured remote access management, taking travel time to remote locations out of the MTTR equation.
* Near real-time alerting on any managed device.
* Creation of a baseline configuration and pattern matching to subsequent configuration files.
* Pattern matching device-reported issues and then pointing support personnel to specific manuals or a procedural resolution.
* Automated response to alerts that are supported by the device itself.